Shipping policy

Orders shipped outside the UK may be subject to local import VAT, customs duties, and handling fees payable by the recipient

Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day. Please note that processing time may be slightly longer during peak seasons or special promotions.

Shipping Destinations & Delivery Times
Currently, we only ship to the UK & Europe.

Shipping Methods & Delivery Times
We offer the following shipping options:

• Standard Shipping: 3–7 business days

Delivery times may vary depending on your location and carrier availability. Tracking information will be provided via email once your order has shipped.

Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected. Occasionally, promotions or free shipping offers may be available.

Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number to monitor your package until it arrives.

Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will work with you to replace the item or provide a refund.

Address Accuracy
Please ensure your shipping address is correct at the time of checkout. We are not responsible for packages sent to incorrect addresses provided by the customer.

Questions
If you have any questions about your order or shipping, please contact us at Shoptenro@gmail.com.